Global IT Outsourcing & Infrastructure Services

Minimizing Cost with Effective Offshore Information Technology Outsourcing

Operating globally is no longer a goal for most companies — it is just the way it is done. Operating more efficiently in a global environment is a key goal. One of the areas where costs can quickly spiral across an enterprise is in the area of Infrastructure Services.

Each location, whether built organically or incorporated via an acquisition, brings with it a unique set of IT requirements and often demands local IT personnel to help meet those needs. Deploying staff on-site is recognized as a costly solution; but with the success of the location hinging on the availability and adoption of standard corporate applications, these costs have simply been accepted as the price of operating globally.

Now, with so much of your backbone connected real-time, remote support is much more feasible. Users themselves have grown accustomed to having to call a center for support for everything from resetting passwords to loading a new application on their desktop. Engaging an off-shore partner can therefore be a cost-effective solution to meeting the needs of a very diverse set of users without the inherent cost challenges associated with local personnel. A partner can assist in areas like:

• Help Desk Administration - capturing economies of scale in low cost regions while improving response time and issue analysis
• User and Asset Management - ensuring ease of access to systems and applications while optimizing license costs and maintaining data security
• Production and Configuration Management - eliminating adoption barriers and improving utilization by ensuring the application is available and functioning

With 50 service centers operating in 26 countries, including major locations in India and China, Lionbridge is helping companies bridge the gap between local and global. Our experience deploying and maintaining our own application environments allow us to analyze your infrastructure needs and create a customer support program that will satisfy users and achieve your cost containment objectives.